FAQ

We ship to all Canadian provinces . However, the following provinces/territories are excluded from our delivery territory: Newfoundland and Labrador, Northwest Territories and Yukon.

Furthermore, we reserve the right to decline an order with extraordinary delivery charges.

You want to receive one of our products and you are outside of our delivery zone? Write to us:info@tellaandstella.com

Shipping time may vary depending on location and shipping method. The delivery times listed below are estimates only and exclude holidays, weekends and unforeseen postal delays that are beyond our control. Once an order is shipped, we cannot fulfill it or make any changes.
Canada: 1-3 business days

For the most accurate information on the arrival date of your package, please refer to your tracking number.

All of our orders are processed within 1-2 business days of ordering. We drop off your packages at our shipping partner in Quebec. All orders are delivered to our shipping partner within 3 to 6 working days unless otherwise specified.

If a change needs to be made to the order information, it is important to send an email within 24 hours of ordering at the address info@tellaandstella.com

Shipping rates are set at $4.99 for orders within Canada. Shipping is free for all orders of $35 or more in the province of Quebec and Ontario only. For all orders in the United States, shipping charges will be calculated at the time of payment.

You have until December 21, 2022 to receive your package before the holidays if you live in Quebec or Ontario.

We are proud of our products and provide a warranty that will ensure you and your dog are happy. If you are not 100% satisfied within 30 days of purchase, return it for credit or refund. The product for which you are requesting a refund/return must be in resalable conditions to be eligible.

If you are not satisfied with the products for your dog, return the item (s) for credit or a full refund of the cost of the item (s).

Once the item is returned received, we will refund the cost of the item, excluding the shipping cost. In order to process the return, you can read "How to return an item?". To serve you better in the future, let us know why you are returning the item. You will be responsible for any shipping costs associated with the item. sending the return. Original shipping charges are non-refundable. We allow 7 business days for returns to be processed. from the date of receipt of the item.

If you have any other questions about returns, please don't hesitate contact us.

If you want another product, place a new order so your dog can get new things asap! Place the item (s) in the original envelope if possible (less waste) and write down your order number, your email and the reason for the return. Send the product:

Tella & Stella
908-2855 rue Montreuil
Qu é bec, & nbsp; (Qu é bec)
G1V 0C8

Return shipping costs are not covered by Tella & Stella. In general, Canada Post is the cheapest. Once we receive the item (s), we will issue your refund. Easy! If you have any further questions, please feel free to do so and send an email at info@tellaandstella.com

In most cases, you (the customer) are responsible for all shipping costs associated with returning a product. In general, Canada Post is the cheapest.
We can email you a prepaid return label that can be printed, placed on the returned parcel & oacute; and dropped off at Canada Post.
To use our return label, we will deduct $ 7.99 from your refund when processing your return. To receive a prepaid label, simply send a request letting us know that you want to return an item and don't forget to include your order details.

In order to receive a refund, you must return the old product. Tella & Stella Inc. It must be in resalable conditions for the refund to be eligible. The customer must cover the minimum shipping costs to return the product to us. In case of destruction of a product, first contact us and we will give you more detailed instructions.
We recycle all damaged returned products.

The answer is simple: no. Since you have to cover the shipping costs to return the product to us, you get to choose the carrier of your choice. We suggest using Canada Post. A good thing to do would be to get insurance for the shipment, just in case, but it is not essential. We are not responsible for a product that is not returned to us.

All of our products are made of quality materials. We use different materials for different purposes to provide you the best products possible. For more details, visit the product pages.

All our items are to be hand-washed only. Gently hand-wash your items in lukewarm water with mild soap and let it dry at air.
IT IS NOT RECOMMENDED TO PUT YOUR ITEMS IN THE WASHER OR IN THE DRYER.

Our products are made with precision, are very durable, but not indestructible!

Kindly remind your companion that it is not a toy during walks if it tends to bite its leash.

We suggest placing collars and leashes in a safe place when not in use.

Use our Size guide in order to select the accurate size for your companion.

Our products are designed by artists from Quebec who make us live the seasons while illustrating a positive mood.

Tella and Stella Inc. warrants to the original purchaser a lifetime warranty for defects in workmanship and . For further details, visit our Lifetime Warranty.

First of all, we thank you for your interest! contact us at info@tellaandstella.com  explaining the details of your request.

Do you want to sell Tella & Stella products? If you want to become a reseller, write to us at the following address: info@tellaandstella.com  & nbsp; with the following information:

Your name: & nbsp;

Company:

Email:

Location:

Website (if applicable):

Business type (online, storefront): & nbsp;

It will be our pleasure to get in touch with you!