Lifetime Warranty on Materials and Workmanship
All of our products are manufactured to the highest standards using the best materials and design processes. Tella and Stella Inc. warrants to the original purchaser a lifetime warranty for defects in workmanship and materials (excluding chewing and scratching damages) that occur during normal residential use for leashes, collars and harnesses. If a seam, buckle, attachment D-ring, leash snap or tag fails during normal use, send us a photo and we will issue a credit for a replacement accordingly.
This warranty does not provide protection against all damages caused by an animal, loss or theft of the product and damages caused by situations beyond normal residential use. The warranty is not transferable and will automatically terminate if the original purchaser resells the product or transfers ownership to another user.
Tella and Stella products are designed for use with pets only. Cosmetic damages due to normal wear and tear that does not affect the product’s functionality is not covered by this warranty. Natural color fading and chewing are not covered by the warranty policy.
Initiate the Warranty Process
In order to start the Warranty Process, please email us at firstname.lastname@example.org with the following details. It is important to keep the defective product in order to send us a picture to validate the eligibility of our warranty..
- Your Name
- Date of purchase
- Your invoice number
- Your email address
- Your product's name
- Place of purchase (website or Amazon)
- The problem description
- A photo of the defective product attached