ARTICLE 1 – PERSONAL INFORMATION COLLECTED
When you make a purchase on our website, as part of our sales process, we collect the personal information you provide to us, such as your name, address and email address.
When you browse our website, we also automatically receive the Internet Protocol address (IP address) of your computer, which allows us to obtain more details about the browser and operating system you are using.
Email marketing (if applicable): With your consent, we may send you emails about our website, new products and other updates.
ARTICLE 2 – PURPOSES FOR WHICH PERSONAL INFORMATION IS USED
We collect your personal information only for purposes justified by our business and services. We collect your personal information to:
- identify you and communicate with you;
- respond to your requests for our services;
- conduct our business activities and provide our services;
- offer you content;
- submit information to you in relation to Tella & products;
- meet legal requirements;
- analyze the user experience, personalize it and improve it;
- ensure greater security and better protection against fraud;
- provide you with personalized and practical information about our products, improvements, recommendations, advertisements and promotional communications that we believe to be relevant to you;
- improve our website and our services; and
- get your opinion through polls.
ARTICLE 3 - CONSENT
How do you receive my consent?
When you provide us with your personal information to complete a transaction, verify your credit card, place an order, schedule a delivery or return a purchase, we assume that you consent to the collection and use of your information for this purpose only.
How can I withdraw my consent?
If after giving us your consent you change your mind and no longer consent to us contacting you, collecting your information or disclosing it, you can notify us by contacting us at firstname.lastname@example.org.
ARTICLE 4 – FILE
How to modify the personal information entered in your file?
You can modify, rectify or delete certain personal information that we hold about you by sending us a request at email@example.com.
Access to the file free of charge
You can access the personal information we hold about you free of charge by sending us a request at firstname.lastname@example.org.
ARTICLE 5 – DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
ARTICLE 6 – SHOPIFY
Our website is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our services and products to you.
Your data is stored in Shopify’s data storage system and databases, and in the general Shopify application. Your data is kept on a secure server protected by a firewall.
If you make your purchase through a direct payment gateway, then Shopify will store your credit card information. This information is encrypted in accordance with the data security standard established by the payment card industry (PCI-DSS). Information relating to your purchase transaction is kept for as long as necessary to finalize your order. Once your order is finalized, the information relating to the purchase transaction is deleted.
All direct payment gateways adhere to the PCI-DSS standard, managed by the PCI Security Standards Council, which is the joint effort of companies such as Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure processing of credit card data by our website and its service providers.
ARTICLE 7 – SERVICES PROVIDED BY THIRD PARTIES
In general, the third-party providers with whom we do business will only collect, use and disclose your information to the extent necessary to be able to perform the services they provide to us.
However, some third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies regarding the information we are required to provide to them for your purchase transactions.
With respect to these providers, we recommend that you read their privacy policies carefully so that you can understand how they will treat your personal information.
Keep in mind that some suppliers may be located or have facilities located in a jurisdiction other than yours or ours. So if you decide to pursue a transaction that requires the services of a third-party provider, then your information may be governed by the laws of the jurisdiction in which that provider is located or those of the jurisdiction in which its facilities are located.
For example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, the information belonging to you that was used to complete the transaction could be disclosed under the laws of the United States, including the Patriot Act.
You may be required to leave our website by clicking on certain hyperlinks on our site. We do not assume any responsibility for the privacy practices of such other sites and recommend that you read their privacy policies carefully.
ARTICLE 8 – SAFETY
To protect your personal data, we take reasonable precautions and follow industry best practices to ensure that it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, it will be encrypted using the SSL security protocol and stored with AES-256 type encryption. While no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
ARTICLE 9 – COOKIES
Here is a list of cookies we use. We have listed them here so that you have the option of choosing whether you want to allow them or not.
_session_id, unique session identifier, allows Shopify to store information about your session (referrer, landing page, etc.).
_shopify_visit, no data retained, persists for 30 minutes from the last visit. Used by our website provider’s internal stats tracker to record the number of visits.
_shopify_uniq, no data retained, expires at midnight (depending on visitor location) the next day. Calculates the number of visits to a website per unique customer.
cart, unique identifier, persists for 2 weeks, stores information about your shopping cart.
_secure_session_id, unique session identifier.
storefront_digest, unique identifier, undefined if the website has a password, it is used to know if the current visitor has access.
ARTICLE 10 – AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, and that you have given us your consent to allow any minor in your care to use this website.
ARTICLE 11 – SMS
Tella & Stella mobile marketing subscribers will be the first to find out about new arrivals, promotions, exclusive offers and more. Your private information will never be shared with third parties.
To stop receiving marketing text messages: text STOP to +1 (855) 923-4957
For help regarding marketing text messages: text HELP to +1 (855) 923-4957
If our website is acquired by or merged with another company, your information may be transferred to the new owners so that we can continue to sell products to you.
QUESTIONS AND CONTACT DETAILS
If you would like to: access, correct, modify or delete any personal information we have about you, file a complaint, or if you simply wish to have more information, contact our personal information manager at email@example.com.